SHIPPING & RETURNS
Shipping Policy
Shipping
All orders require a processing time of 1-3 business days prior to shipping.
We do not offer International/Canadian shipping at this time.
All orders shipped to addresses in CA will be charged state sales tax.
Free Shipping: All digitizers are shipped free via standard ground service (5 to 8 business days) by a shipper of our choice to destinations within the 48 contiguous states in the United States. Shipments to Alaska, Hawaii and all other U.S. territories will be subject to additional charges.
2nd Day Shipping: All orders received before 11:00 AM Pacific time require 1-3 business days of processing time prior to shipping to an address within the 48 contiguous states in the United States. If your shipping address is in Alaska, Hawaii or any U.S. territory, you will be notified and advised of any additional charges. 2nd Day shipments should be received before the end of the 2nd business day after shipping. Tracking information will be furnished upon request. If the item(s) purchased are not immediately in stock and cannot ship on time, you will be notified and advised of the shipping schedule. You may cancel your order with no penalty if the shipping schedule does not meet with your approval.
Next Day Shipping: All orders received before 11:00 AM Pacific time require 1-3 business days of processing time prior to shipping to an address within the 48 contiguous states in the United States. If your shipping address is in Alaska, Hawaii or any U.S. territory, you will be notified and advised of any additional charges. Next Day shipments should be received before the end of the Next business day after shipping. Tracking information will be furnished upon request. If the item(s) purchased are not immediately in stock and cannot ship on time, you will be notified and advised of the shipping schedule. You may cancel your order with no penalty if the shipping schedule does not meet with your approval.
Return & Exchange Policy
Cancellation Policy
All cancellations must be made before the order ships. Products paid for in advance by check or money order will not incur any cancellation charges. Products purchased using a credit card, wire transfer or electronic check will be charged a 5% cancellation charge to offset the bank processing fees.
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Compatibility Policy
All digitizers sold on this site are guaranteed to be compatible with computers having a RS-232 serial port and/or a USB 1.1/2.0 port. They are NOT however, guaranteed to be compatible with all software applications. You, the customer, are responsible for software compatibility. If you are unsure, contact your software manufacturer and verify compatibility before purchasing any product.
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Non-Warranty Return Policy
An RMA number must be obtained from Digitizerzone within 20 days from the date of delivery before any returns will be accepted. These approved non-warranty returns must be shipped in the original packaging and must include all components, software and documentation in original "new" condition. You, the customer are responsible for return shipping charges. These approved non-warranty returns are subject to a 15% return service fee plus all shipping charges, credit card service fees and other costs not paid by customer.
A request for an RMA number after 20 days from the date of delivery may or may not be accepted by the manufacturer. If it is accepted, these approved returns must be shipped in the original packaging and must include all components, software and documentation in original "new" condition. Customer is responsible for all return shipping charges. Non-warranty returns approved after 20 days and before 45 days are subject to a 25% return service fee plus all shipping charges, credit card service fees and other costs not paid by customer. Non-warranty returns approved after 45 days and before 60 days are subject to a 50% return service fee plus all shipping charges, credit card service fees and other costs not paid by customer.
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Non-warranty returns will not be accepted after 61 days from the date of delivery.
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Warranty Replacement Policy
All warranties are handled through the respective manufacturer. All DOA and defective products must be identified as defective by a manufacturers representative prior to return*. Product DOA period is ninety (90) days following the date of purchase by the original owner. Shipping for all DOA products is arranged by the manufacturer. Software incompatibility does not constitute a warranty return situation.